Your Privacy Is Our Commitment
Protecting your personal information at q7899 is our top priority. This policy describes what information we collect, how we use it, and how we keep it secure.
Table of Contents
- Introduction & Scope
- Information We Collect
- How We Collect Information
- Purpose of Using Information
- Cookies & Tracking Technologies
- Information Sharing & Disclosure
- Information Protection & Security
- Data Retention Period
- Your Rights
- Children's Privacy
- Third-Party Links
- Policy Changes
- Contact
Introduction & Scope
q7899 ("we", "our", "platform") operates a safe and transparent online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains how your personal information is collected, processed, stored, and protected when you use our website and related services.
This Policy applies to all q7899 services — website browsing, account registration, playing games, financial transactions, and customer support. By using our services, you are considered to have given your consent to the terms described in this Policy.
Important: This Policy applies only to individuals aged 21 or older. q7899 does not collect information from minors and does not provide services to them.
We always comply with applicable laws and regulations and are committed to protecting user information. If you have any questions about this Policy, please do not hesitate to contact us.
Information We Collect
q7899 collects only the information necessary to provide services, ensure security, and improve the user experience. The categories of information collected are described below:
Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- National ID card or passport number (for KYC verification)
- Email address
- Mobile number
- Current address
Financial Information
- Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Deposit and withdrawal records
Gaming Activity Information
- Game play history and statistics
- Bet amounts and results
- Bonus usage records
- VIP level and rewards information
Technical Information
- IP address and location data
- Device type, model, and operating system
- Browser information
- Service usage time and session data
- Log files and error reports
How We Collect Information
q7899 collects information through various methods. Each method is transparent and operates on the basis of user consent:
Direct Collection
You provide information to us directly during account registration, the KYC verification process, when contacting customer support, and during financial transactions. We always clarify the purpose before collecting this information.
Automatic Collection
Some information is collected automatically when you visit our website. This includes cookies, web beacons, and server logs. This information is used to improve site functionality and ensure security.
Collection from Third Parties
We may verify necessary information from payment service providers (bKash, Nagad, Rocket, Upay), identity verification agencies, and fraud prevention partners. Information received in this way is used solely for security and compliance purposes.
Purpose of Using Information
q7899 uses collected information for the following specific and lawful purposes. No information is used outside these purposes:
Identity Verification & KYC
Confirming age and identity when opening an account and preventing fraud.
Service Operations
Managing gaming accounts, processing transactions, and ensuring bonuses are delivered.
Customer Support
Providing fast and effective resolution of your issues and improving service quality.
Security & Protection
Preventing unauthorized access to accounts, fraud, and money laundering.
Service Improvement
Analyzing user experience to improve site functionality and gaming options.
Legitimate Communications
Sending you relevant offers, bonuses, and service notifications with your consent.
We never sell your information or share it with third parties for marketing purposes.
Cookies & Tracking Technologies
q7899 uses cookies and similar tracking technologies on its website. Cookies are small data files stored on your device that help improve site functionality.
Essential Cookies
These cookies are necessary for the core functionality of the site. They are essential for maintaining login sessions, security verification, and protecting financial transactions. Disabling these cookies will prevent the site from working properly.
Functional Cookies
These cookies are used to remember your preferences, save language settings, and provide a personalized experience on the site. They can be disabled, but some features will not be available.
Analytical Cookies
These cookies are used to understand which parts of the site are used most and how users navigate. This information helps improve the service and is not directly identifiable.
You can manage and delete cookies from your browser settings. However, please note that disabling some cookies may prevent you from enjoying the full benefits of q7899.
Information Sharing & Disclosure
q7899 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Service Providers
Necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, cybersecurity partners, and cloud hosting providers. These partners operate under strict confidentiality agreements and cannot use the information they receive for their own purposes.
Legal Obligations
Information may need to be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal obligations. In such cases, we provide only the specific information requested and make every effort to notify the user where possible.
Anti-Money Laundering (AML)
It is our legal responsibility to share necessary information with regulatory authorities in order to comply with applicable regulations for the prevention of money laundering and terrorist financing.
Business Transfers
In the event of a business merger, acquisition, or sale of assets, user information may be transferred. In such cases, we will notify you in advance and the new owner will be obligated to maintain the same level of protection described in this Policy.
Information Protection & Security
q7899 follows the highest industry standards to protect your information. The key components of our security measures are as follows:
SSL Encryption
All information transmitted through our website and applications is encrypted using SSL/TLS technology.
Secure Database
Stored information is kept in encrypted databases and can only be accessed by authorized personnel.
Two-Factor Verification
Two-Factor Authentication is available when logging in to your account.
Regular Audits
Regular cybersecurity audits are conducted to identify security vulnerabilities.
No system is completely risk-free. In the event of a data breach, we will notify affected users as quickly as possible in accordance with applicable law and will take immediate steps to limit the damage.
Data Retention Period
q7899 retains your information only for as long as necessary. The retention period is determined based on the type and purpose of the information:
Account Information
Information is retained for the entire duration your account is active and for as long as required after account closure to meet legal obligations. Financial transaction records are generally required to be retained for an extended period under anti-money laundering laws.
Gaming Information
Game play history, betting records, and bonus usage information are retained in accordance with active account needs and dispute resolution requirements.
Technical Logs
Technical logs collected for site functionality and security analysis are retained for a limited period. They are deleted on a regular basis unless needed for a security investigation.
When the retention period ends, we securely delete the information or anonymize the portions that must be kept, so that you can no longer be identified.
Your Rights
You have certain important rights regarding your relationship with q7899. We respect these rights and are committed to helping you exercise them:
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request that any inaccuracies in your information be corrected.
Right to Erasure
You can request that your information be deleted if there is no legal obligation to retain it.
Right to Restriction of Processing
You can request that the processing of your information be restricted in certain circumstances.
Right to Data Portability
You have the right to receive your information in a structured, commonly used format.
Right to Object
You have the right to object at any time to marketing messages or profiling.
To exercise these rights, email us at [email protected] or contact us via live chat. We will respond as quickly as possible after verifying your request.
Children's Privacy
q7899's services are intended for users aged 21 and above only. We do not intentionally collect any information from minors.
If we are informed that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account. Parents or guardians may contact us at [email protected] regarding this matter.
For age verification, we verify identity using KYC methods at the time of registration and during the withdrawal process, which prevents minors from accessing the platform.
Third-Party Links
q7899's website may have connections to services from payment partners or game providers. These external platforms have their own privacy policies that govern how they collect and use information.
q7899 is not responsible for the privacy practices of third-party websites or services. It is recommended that you read the privacy policy of the relevant platform before using any external service.
Policy Changes
q7899 reserves the right to update this privacy policy from time to time. Changes may occur due to:
- The addition of new services or technologies
- Changes in applicable laws or regulations
- To follow improved data protection practices
- Based on user feedback and experience
For significant changes, we will send a notification to your registered email or display a clear notice on the site. The date of the updated policy will always be shown at the top of the page. Continued use of the service after any changes means you have accepted the new policy.
Contact
If you have any questions, requests, or complaints about this privacy policy, please get in touch with us:
Contact by Email
Email us for any privacy-related matter: [email protected]
We try to respond to emails as quickly as possible.
Live Chat Support
Our 24/7 live chat support is available in Bengali and English. Live chat is the fastest way to get immediate assistance.
Start safe gaming at q7899
Enjoy the best gaming experience while keeping your information secure. Our support team is always ready to help with any questions.